Product Registration

Congratulations on your purchase of a Thomas & Thomas fly rod. Every new graphite and fiberglass rod bought from an Authorized T&T dealer is guaranteed for the life of the original owner. To take advantage of our warranty, please register your rod within 30 days of purchase by taking a moment to complete the form at the bottom of this page, or by completing the card you received with your rod and mailing it to:

Thomas & Thomas
627 Barton Road
Greenfield, MA 01301
For your convenience, the completed warranty card can also be photographed or scanned and emailed to info@thomasandthomas.com.


T&T RETURN POLICY

Accessories and apparel purchased from Thomas & Thomas can be exchanged or returned for store credit within 30 days of purchase, or 14 days of delivery, whichever is greater. The product must be in new, unused condition suitable for resale, and include original packaging. Please call Thomas & Thomas customer service at (413) 475-3840 for return authorization and instructions.  Please note that we can not accept returns of custom orders or rods.


LIFETIME WARRANTY

Upon receipt of a completed warranty card, Thomas & Thomas warrants its graphite fly rods and blanks against breakage due to defects in materials, manufacturing or workmanship for the life of the original purchaser as long as he/she retains ownership of the rod, ordinary wear and tear excepted, and such warranty shall be effective if the rod is purchased from an authorized Thomas & Thomas dealer and the original warranty card or a facsimile thereof is delivered to Thomas & Thomas within 30 days of purchase.

This warranty is limited to the repair or replacement of the rod. Every Thomas & Thomas graphite fly rod is carefully inspected prior to shipment. However, if any defect in workmanship should appear, simply send the rod or blank to Thomas & Thomas and it will be repaired or replaced.

A return shipping, handling and mailing insurance charge will be applied to repairs. Warranty does not cover lost sections or lost rods. Warranty does not include intentional breakage. Original owner is responsible for cost of sending in the rod to be repaired (customer should insure). Materials and color may vary from those used on the original rod (for example, in the event that the model is no longer in production).

This warranty does not cover damage caused by use for other than its intended purpose or by others through attempted modifications or customization of the finished rod or damage caused by others during assembly of a blank into a finished rod. If a rod or blank needs to be repaired or replaced as a result of damage caused by modifications or customization of the finished rod or damage caused during assembly of a blank into a finished rod, Thomas & Thomas will repair or replace it at a reasonable charge. In no event does Thomas & Thomas accept or assume any responsibility or liability for incidental or consequential damages related to or arising from ownership or use of the rod or blank.



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